Frequently Asked Questions
Find answers to the most common questions about Honlly Telecom’s 4G/5G CPE routers, MiFi devices, OEM/ODM services, and wireless broadband solutions.
OEM/ODM & Manufacturing
Products & Technical
Q: What is the difference between CAT4, CAT6, and CAT12 CPE?
CAT4 supports up to 150Mbps downlink, CAT6 up to 300Mbps, and CAT12 up to 600Mbps with carrier aggregation. Higher categories deliver better performance in areas with good network coverage and spectrum availability.
Q: Can Honlly products support eSIM and Multi-IMSI?
Yes. Selected Honlly CPE models support eSIM with GSMA SGP.32 remote SIM provisioning and multi-IMSI architecture for global roaming deployments.
Q: What remote management protocols are supported?
Honlly CPE devices support TR-069, TR-369 USP, SNMP, and custom API integration for operator-grade remote device management and zero-touch provisioning.
Shipping & Logistics
Q: What are the typical shipping lead times?
Standard orders ship within 2-4 weeks from order confirmation. Large-volume or custom orders may require additional production time. Air freight, sea freight, and express courier options are available.
Q: How does Honlly handle warranty returns and RMA?
Honlly has a structured RMA process with regional support contacts. Standard warranty covers manufacturing defects. DOA (Dead on Arrival) units are replaced within 30 days of receipt. Contact your account manager for RMA procedures.